AudioCodes (AUDC) customer map: who pays for the VoIP stack and why it matters to investors

AudioCodes sells and monetizes a mix of hardware, software and services that enable enterprise and carrier voice over IP and contact center modernization. Revenue is driven by device sales (session border controllers, IP phones, meeting-room devices), recurring software/licenses (Voca CIC conversational platform, cloud voice connectors) and channel-enabled professional services, with strategic relationships across distributors, telcos, cloud UC platforms and large enterprise/BPO customers. For investors, the customer set signals a hybrid go-to-market: channel-led scale, strategic platform certifications (Microsoft, Cisco) and wins with mission‑critical contact centers that support recurring and project revenue.
Explore more detailed customer intel at Null Exposure.

Why these customer relationships matter for revenues and risk

AudioCodes combines product sales with software and services, so customer type determines margin and revenue durability. Three operating signals stand out:

• Channel-heavy distribution — distributors and integrators accelerate coverage and shorten sales cycles for Microsoft Teams and Cisco Webex integrations.
• Strategic platform dependency — certifications and joint solutions for Microsoft and Cisco convert platform roadmaps into pipeline; platform momentum translates directly to AudioCodes' product and service pull-through.
• Enterprise and BPO criticality — deployments for contact centers and 24/7 service operations indicate high criticality, which supports multi-year contracts and professional-services revenue.

These characteristics drive concentration and contracting posture: AudioCodes is partner-dependent for reach, product-plus-service in revenue mix, and attains durability where contact center modernization or telco-grade integrations are mission critical.

Relationship map: the customers, partners and deployments investors should know

Below I cover every relationship captured in the available results and cite the source for each entry.

Westcon‑Comstor — distributor for Live Platform for Microsoft Teams

Westcon‑Comstor will distribute AudioCodes’ Live Platform for Microsoft Teams to its pan‑EMEA partners, extending AudioCodes’ channel footprint into regional reseller networks and accelerating adoption among managed service providers (UC Today, March 2026).

Acromate Inc. — integrator that deployed Mediant 800

Acromate purchased and deployed AudioCodes’ Mediant 800 multi‑service platform as a single‑box IP telephony solution for KT (Korea Telecom), demonstrating AudioCodes’ role as a supplier to local integrators serving major telcos (Globes, referenced to FY2010).

KT Corporation / KTC (Korea Telecom) — telco deployment via integrator

KT Corporation (Korea Telecom) received the Mediant 800 deployment through Acromate, representing a telco‑grade installation that aligns AudioCodes with service-provider voice infrastructure (Globes, FY2010).

Microsoft — platform partner and channel influence

Microsoft has been a source of device and solution certifications; a product blog and later corporate commentary link AudioCodes to Microsoft Teams device programs and a material Microsoft business line where fiscal seasonality and purchase‑timing impacted performance (TomTalks blog on Teams devices, FY2020; earnings call commentary, FY2026).

Berry Global — global enterprise Teams migration

Berry Global standardized global telephony and contact center infrastructure on Microsoft Teams, adopting AudioCodes hardware, Voca CIC, session border controllers and meeting‑room devices — a clear example of an industrial enterprise migrating to a centrally managed UC and contact center stack (CX Today, FY2024).

University of Central Florida (UCF) — public sector contact center

UCF selected AudioCodes Voca CIC as their new contact center platform, signalling success in public sector and higher‑education procurement cycles for conversational/contact center modernization (CX Today, FY2024).

Vanderlande — mission‑critical 24/7 customer service

Vanderlande implemented Voca CIC for its 24/7 customer service operations, which underscores AudioCodes’ traction in operations where uptime and continuous availability are operational imperatives (CX Today, FY2024).

Cisco / Cisco Webex — certified voice portfolio and pipeline growth

AudioCodes expanded its certified voice solution set for Cisco Webex Calling and is building pipeline from the expanded Webex opportunity, indicating multi‑platform certification strategy beyond Microsoft that broadens TAM and reduces single‑platform concentration risk (TelecomLead, FY2026; Needham commentary via Investing.com, FY2026).

AT&T — multi‑year services contract supporting a public university

A reported thirty‑six month contract with AT&T to support a large public university shows enterprise‑scale managed‑services business sourced through a major carrier, adding a recurring professional‑services dimension to revenue (InsiderMonkey earnings call transcript, FY2026).

Atento — large‑scale Voca CIC voice‑agent deployment

AudioCodes announced a large‑scale Voca CIC Voice Agent deployment with Atento, a top‑5 global BPO, highlighting Voca’s suitability for scaled contact‑center automation and long‑term BPO engagements (Yahoo Finance press release, FY2025).

Go2Uno — systems partner in healthcare modernization

Go2Uno partnered with AudioCodes and Atento to deliver a large‑scale Voice Agent and Conversational IVR modernization for a major healthcare organization, illustrating the channel‑plus‑BPO execution model for verticalized deployments (Yahoo Finance, FY2025).

ASPN (10‑K mention) — automotive reference that is unrelated to AudioCodes

ASPN’s 2024 10‑K references contracts with Audi (the Volkswagen luxury brand) for thermal barrier production; that filing does not describe a relationship with AudioCodes and reflects a different industry context (ASPN 10‑K, FY2024).

DRVN (news item) — automotive repair network mentioning Audi (irrelevant)

A news item about repair networks supporting Audi and other automakers is unrelated to AudioCodes’ communications business; this entry represents a content match to the Audi brand rather than an AudioCodes customer relationship (finviz news, FY2026).

What the relationship map implies for investors: concentration, contract posture and maturity

• Channel-first contracting posture. Multiple distributor and systems‑integrator mentions (Westcon‑Comstor, Go2Uno, Acromate) confirm AudioCodes relies on indirect routes to market to scale device and software sales. This structure accelerates reach but requires tight partner enablement to protect margins.
• Balanced product + recurring revenue. Enterprise and BPO wins (Berry Global, Atento, UCF, Vanderlande) show the company converts hardware deals into software and service engagements, improving revenue visibility where Voca CIC and SBCs are adopted.
• Platform certifications reduce friction. Dual support for Microsoft Teams and Cisco Webex widens the opportunity set and mitigates platform concentration risk; pipeline references for Cisco Webex and Microsoft activity suggest mid‑cycle revenue levers tied to platform adoption rates.
• Contract maturity varies by customer type. Carrier and managed‑service deals (KT via Acromate, AT&T engagement) structure multi‑year arrangements, while device programs and one‑off system integrations generate episodic revenue.

Constraints and public visibility

No contract‑level constraints were provided in the available relationship records. As a company‑level signal, this means limited public visibility into exact tenors, renewal rates and revenue concentration by customer from these sources; investors should prioritize confirmed filings or management disclosures for contract economics and concentration metrics.

Bottom line and next steps

AudioCodes demonstrates a clear go‑to‑market: partner‑enabled device and software sales, cross‑platform certifications, and growing traction in contact‑center automation with BPOs and large enterprises. The customer list supports a narrative of recurring software/service conversion from hardware-led engagements — a positive for revenue durability — while partner dependence and limited public contract detail remain governance considerations. For a deeper look at contracts, concentration and renewal exposure, review AudioCodes’ investor filings and the management commentary referenced above, or visit Null Exposure for tailored customer intelligence and sourcing.