LivePerson (LPSN) — customer relationships that define the conversational commerce franchise

LivePerson operates a cloud-native conversational commerce platform that sells access to its Conversational Cloud via multi-year subscription contracts, supplemented by usage-tier fees, licensing arrangements, and professional services to implement and optimize deployments. The company targets enterprise and mid‑market accounts with high average annual revenue per customer (ARPC ≈ $625k in 2024), monetizing through recurring platform fees, per-interaction or usage charges, and consulting engagements that drive adoption and retention. For primary source evidence and structured customer signals, visit https://nullexposure.com/.

Why the customer list matters to investors

LivePerson’s public references to customers are not marketing fluff — they are a window into concentration, contract economics, and go-to-market segmentation. Company filings and press releases show a model dominated by subscription revenue with measurable usage variability, focused on enterprise and large mid‑market clients across global telco, retail, financial services and travel verticals. Key investor takeaways:

• Contracting posture: Subscriptions are the backbone (typically 12+ months, billed monthly/quarterly/annually); the company also records variable hosted revenue tied to interaction volumes and holds license agreements for some customers.
• Concentration: LivePerson reports that no single customer exceeded 10% of revenue in 2022–2024, positioning counterparty risk as immaterial while still relying on a concentrated base of high‑ARPC enterprise customers.
• Criticality and spend: Enterprise customers drive the economics — ARPC jumped to roughly $625k in 2024, implying material per-account value and stickiness when deployments scale.
• Global footprint and segment mix: Operations and go‑to‑market span NA, EMEA, LATAM and APAC; revenue is a mix of software (SaaS) and services, with professional services used to accelerate deployments.
• Maturity and churn dynamics: Management flagged a renewal cycle with short‑term attrition pressure through early 2025 during a customer success transition, but expects net new ARR recovery in H2 2025.

For a concise view of the company’s customer touchpoints and press evidence, check https://nullexposure.com/.

Customer relationships reported (entry-by-entry)

HSBC — CityBiz (FY2024)

LivePerson lists HSBC among “the world’s leading brands” using its Conversational Cloud to connect with millions of consumers, signaling banking/financial services adoption of the platform (CityBiz, https://www.citybiz.co/article/638682/liveperson-appoints-dan-fletcher-and-karin-joyce-kj-tjon-to-board/, first seen Mar 2026).

Virgin Media — CityBiz (FY2024)

Virgin Media is named alongside other enterprise brands as a user of LivePerson’s Conversational Cloud, indicating penetration in telecommunications and consumer services (CityBiz, https://www.citybiz.co/article/638682/liveperson-appoints-dan-fletcher-and-karin-joyce-kj-tjon-to-board/, first seen Mar 2026).

HSBC — PR Newswire (FY2019)

A 2019 PR release references HSBC as one of 18,000 customers using LivePerson’s conversational commerce solutions, demonstrating a long‑standing relationship in financial services (PR Newswire, https://www.prnewswire.com/news-releases/liveperson-automotive-integrates-tradepending-trade-valuation-enhancing-conversational-commerce-experience-for-dealers-and-consumers-300902154.html).

Chipotle — CityBiz (FY2024)

Chipotle is cited as a prominent retail/consumer brand using LivePerson’s platform, representing deployments in quick‑service and consumer channels (CityBiz, https://www.citybiz.co/article/638682/liveperson-appoints-dan-fletcher-and-karin-joyce-kj-tjon-to-board/, first seen Mar 2026).

Telstra — Tech Story (FY2025)

Tech coverage reported Telstra is already using a LivePerson product and “seeing early results,” highlighting a telco pilot/early-adopter reference in APAC (TS2 Tech, https://ts2.tech/en/liveperson-lpsn-soars-after-citron-shout-out-q3-beat-guidance-lift-and-ai-conversation-simulator-fuel-rally-11-11-2025/, first seen Mar 2026).

TLS (Telstra symbol) — TS2 Tech (FY2025)

The article repeats Telstra’s use of the product, recorded in market commentary under the TLS ticker, underscoring investor interest in telco customer wins (TS2 Tech, same URL as above).

HD — Calcalistech (FY2019)

An Israeli tech piece references Home Depot among LivePerson clients, confirming early adoption by major U.S. retail chains (Calcalistech, https://www.calcalistech.com/ctech/articles/0,7340,L-3755615,00.html, first seen Mar 2026).

Home Depot — Calcalistech (FY2019)

Home Depot appears explicitly as a customer in the same Calcalistech coverage, evidencing retail enterprise usage of LivePerson’s cloud in e‑commerce and support channels (Calcalistech, same URL).

Lowe's Companies Inc — Calcalistech (FY2019)

Lowe’s is cited alongside Home Depot, indicating LivePerson’s penetration across big-box home improvement retailers (Calcalistech, same URL).

GM Financial — CityBiz (FY2022)

CityBiz quoted LivePerson referencing GM Financial among customer examples, pointing to adoption in automotive finance and lending use cases (CityBiz, https://www.citybiz.co/article/329977/liveperson-appoints-ruth-zive-cmo/, first seen Mar 2026).

HSBC — CityBiz (FY2022)

HSBC is referenced again in an earlier CityBiz item, showing recurring mentions across multiple corporate announcements and reinforcing the HSBC relationship (CityBiz, same URL as GM Financial entry).

Orange — CityBiz (FY2022)

Orange is listed as a customer in CityBiz coverage, confirming telco operator adoption and international footprint (CityBiz, same URL).

Chipotle — CityBiz (FY2023)

A 2023 CityBiz article again lists Chipotle among hundreds of leading brands using the Conversational Cloud, showing sustained retail engagement (CityBiz, https://www.citybiz.co/article/439904/liveperson-announces-planned-ceo-transition/, first seen Mar 2026).

HSBC — CityBiz (FY2023)

HSBC appears in the 2023 CEO transition release as a named customer, reinforcing continuity in the banking vertical (CityBiz, same URL).

The Home Depot — PR Newswire (FY2019)

PR Newswire 2019 confirms The Home Depot as a named customer among LivePerson’s 18,000 customers, supporting historical retail relationships (PR Newswire, https://www.prnewswire.com/news-releases/liveperson-automotive-integrates-tradepending-trade-valuation-enhancing-conversational-commerce-experience-for-dealers-and-consumers-300902154.html).

HSBC — ADVFN press (FY2026)

A 2024/2026 press repost lists HSBC among the world’s leading brands using LivePerson, picked up on ADVFN and distributed in FY2026 reporting (ADVFN/PRNUS, https://br.advfn.com/noticias/PRNUS/2024/artigo/94768154, first seen May 2026).

Chipotle — ADVFN press (FY2026)

The same ADVFN repost mentions Chipotle as a Conversational Cloud user, showing repeated placement of retail references in press distribution (ADVFN/PRNUS, same URL).

Orange — PR Newswire (FY2021)

A PR Newswire partnership announcement with Infosys lists Orange among customers using LivePerson solutions, highlighting strategic alliances and channel reach (PR Newswire, https://www.prnewswire.com/news-releases/infosys-and-liveperson-announce-first-of-its-kind-partnership-to-drive-customer-experience-transformation-for-the-worlds-biggest-brands-301259412.html).

The Home Depot — PR Newswire (FY2021)

That same 2021 release named The Home Depot among customers benefiting from the Infosys partnership, which suggests LivePerson’s solutions are embedded in large systems integrator deals (PR Newswire, same URL).

Virgin Media — PR Newswire (FY2025)

A 2025 PR Newswire on the Google Cloud partnership includes Virgin Media as a referenced brand using LivePerson, indicating continued telco usage in recent partner announcements (PR Newswire, https://www.prnewswire.com/news-releases/liveperson-announces-expanded-partnership-with-google-cloud-to-transform-enterprise-ai-outcomes-and-customer-experience-302522668.html).

Chipotle — PR Newswire (FY2025)

The Google Cloud partnership release also repeats Chipotle as a named customer, tying retail references to major cloud partnerships (PR Newswire, same URL).

HSBC — PR Newswire (FY2025)

The same PR Newswire release includes HSBC on the list of brands using LivePerson, reinforcing the banking relationship in the context of cloud partnerships (PR Newswire, same URL).

Virgin Media — CityBiz (FY2023)

CityBiz’s 2023 CEO transition announcement includes Virgin Media among the hundreds of leading brands, consistent with other telco mentions (CityBiz, https://www.citybiz.co/article/439904/liveperson-announces-planned-ceo-transition/, first seen Mar 2026).

Virgin Media — DesignRush (FY2022)

DesignRush profiles LivePerson and lists Virgin Media, HSBC and Delta Airlines as clients, providing marketing and design industry corroboration of the telco/airline/finance mix (DesignRush, https://news.designrush.com/alan-gilchrest-liveperson-software-development, first seen Mar 2026).

Delta Airlines — DesignRush (FY2022)

DesignRush names Delta Airlines among LivePerson customers, indicating adoption in travel and airline customer service channels (DesignRush, same URL).

Rakuten — Calcalistech (FY2019)

Calcalistech includes Japan’s Rakuten among early clients, signaling APAC e‑commerce engagement in LivePerson’s historical customer base (Calcalistech, https://www.calcalistech.com/ctech/articles/0,7340,L-3755615,00.html).

Investment implications and risk checklist

• Revenue durability is high if LivePerson preserves enterprise renewals; subscription and services mix creates predictable ARR but usage volatility can dent near‑term hosted revenues (company filings note a $16.6M hosted services variation in 2024).
• Customer concentration is controlled: no single customer >10% of revenue reduces single‑counterparty risk, but the business depends on a relatively small number of high‑value accounts (ARPC ≈ $625k).
• Global sales motion and partner play (Google Cloud, Infosys integrations) increase scalability but create execution reliance on partnership go‑to‑market and services delivery.
• Short‑term churn risk existed in the 2025 renewal cycle, per company commentary, but management expected recovery in net new ARR by H2 2025.

Bold conclusion: LivePerson’s customer roster validates enterprise product–market fit across banking, telco, retail and travel; monetization is anchored by subscriptions with meaningful per‑account economics, but near-term performance hinges on renewal execution and usage variability.

For consolidated signals and to track updates to these customer references, visit https://nullexposure.com/.